Care Hub has been developed by a consortium of partners including GPs from West Cheshire CCG, Brightlife, Brio Leisure and other stakeholders to further links to, and knowledge of Social Prescribing facilities available to our patients.
We are here to give you the opportunity to:
We meet four times a year and always welcome new members.
If you are interested in shaping the future of the practice and would like to join the group, or would like more information about it, please complete the contact form in the 'Contact Us' tab, or contact Patient Services on 01244 563015.
The surgery is keen to expand our Patient Participation Group, so why not come along to discuss your ideas and hear about planned changes. At our previous meetings, we have discussed the results of our latest Patient Satisfaction Survey and came up with ideas on how we could improve our score. The results and our action plan can be viewed by clicking on the 'Results and Plans' tab.
Future topics at the meeting will include:
The aims of the Patient Participation Group (PPG) are to provide:
The core objectives of the PPG will be to:
The membership of the Heath Lane Medical Centre PPG shall include:
These terms of reference will be reviewed annually.
Priorities for Practice Surveys and how they are agreed by the PPG
The PPG identify priorities on the practice website and from complaints and other forms of feedback.
The last patient survey took place over a two week period - w/c 9th and 16th October 2017.
The survey was instigated following an NHS / Mori survey conducted during the summer of 2017 when 240 questionnaires were sent to patients of the medical centre. 121 replies were returned (1.6% of registered patients).
The results of the survey were "mixed" and the PPG commissioned their own "in house" survey to compare the results with the national survey.
A questionnaire was drawn up with major questions mirroring those asked in the national survey. Rather than send out randomly in the post, PPG members approached patients who were waiting for appointments with a view to anonymously completing a 'tick box' questionnaire consisting of 31 questions across all aspects of the medical centre.
Unlike the NHS/Mori survey, our survey numbered 208, a much larger sample of patients representing 2.8% of our patient number of c. 7,500.
You can view the results of the survey along with a summary report below:
PPG Survey Results
The next PPG meeting is scheduled for 29th January 2020.
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
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