Important Information about the Coronavirus (COVID-19)
The NHS across Cheshire will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.
The NHS has put in place, measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to Coronavirus (Covid-19).
The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found here <https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice> .
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website here: <https://www.nhs.uk/conditions/coronavirus-covid-19> .
In line with Government recommendations for Social Distancing, we are now offering patients appointments via telephone until further notice.
Measures such as Social Distancing are not expected to completely end an outbreak but can slow it down and lessen the impact on people and our health services. These measures are well-established and have been discussed and planned for many years, including part of the Government’s preparations for a flu pandemic.
Coronavirus (COVID-19) and online appointments
Following recent updates re Coronavirus (COVID-19) the surgery have suspended all online booking of appointments for the foreseeable future. All appointments can be booked through our Patient Services Team by calling 01244 563105.
Safety is our priority and this is a precautionary measure to make sure there is no risk to patients and staff.
We will be making an announcement once the suspension has been lifted.
For the latest advice from Public Health, please visit the following link:
The Countess of Chester Hospital have now set up a COVID-19 support centre. You can attend the isolation unit if you have symptoms and are concerned that you may have been exposed to Coronavirus:
In the event that the practice does need to be closed, we will deal with all prescriptions electronically via Electronic Prescription Service (EPS). Please contact our Patient Services Team on 01244 563105 to sign up for EPS.
Chester Maternity Voices - Regular updates re local maternity services.
Rethink.org - Information regarding looking after your mental health during COVID-19
Countess of Chester Hospital Facebook Page - Regular updates re hospital services
NHS.UK - Advice re Coronavirus, self-isolation and syptoms
Mind.org.uk - Help/guidance for your wellbeing
SilverCloud - Online self-referral service that will give patient's to Cognitive Behaviour Therapy (CBT) techniques for anxiety and depression.
Four Key Messages re COVID-19
We now have a virtual tour available on Google Maps! Explore our practice below
We have introduced a new service that allows patients who are currently registered at the practice to consult with a GP electronically and offers alternatives to calling or coming into the surgery for common, more minor problems. Please note any photographs needed to help diagnose your condition can be uploaded securely.
Using this service you can also access self-help content and alternative options available to you (e.g. pharmacy, symptom checkers). To access the service directly click here.
**** When using this service, please do not book a face to face appointment regarding the same problem until you have heard back from the Practice, unless your symptoms get worse ****
You can now access current information of services in your area. Simply click the above link and follow the easy to use steps to find the information you require.
Statement regarding access to GP appointments
Contrary to media reports and comments Heath Lane Medical Centre would like to confirm to our patients that they have access to 24 hour 365 day urgent care appointments both through GP’s at the Practice during normal practice hours and the out of hours service based at the Countess of Chester Hospital when the practice is closed. Heath Lane patients have access also to routine GP appointments in the extended hours service which operates Mon – Fri 18.30 – 21.30 and Sat, Sun & Bank Holidays 9-14.00, this is in addition to routine care accessible at the practice during normal practice hours, and can be booked in advance via patient services. The extended hours service can also be used for dressings, phlebotomy and the physio first service.
Did you know we are on Facebook?
Click here to see our Facebook page, which we will be updating regularly with services, campaigns, practice news and much more.
Text Messaging Service
Our practice uses a text messaging service.
This is a secure system that allows the practice to proactively contact patients regarding the following:
- Reminders or notifications.
- Letting you know when your annual review is due.
- To ask you to contact the surgery.
- Inform you if test results are normal or providing advice.
Please be aware that the message will be from "HeathLaneMC". For this service to work, we ask that all patient's inform us of their up-to-date mobile number. You can do so by contacting our Patient Services Team on 01244 563105, updating your details through Patient Access, sending an email to firstname.lastname@example.org or by letting us know when you're in the surgery.
You have the right to opt out from this service at any time, all you need to do is let our Patient Services Team know and they would be happy to help.
Transfering Your Electronic Health Record
GP2GP is the technology that transfers your electronic health record directly and securely from your previous GP when you register at this practice. When patients move practices, paper medical records can take weeks to arrive but GP2GP transfers are faster, more reliable and more secure than the existing paper-based method of transferring patient records.
For further information please click on the following link:
Electronic Record Transfer
Cheshire Care Record
The Cheshire Care Record is a summary care record that gives care providers a quick holistic view of your care from all health and social care services in Cheshire. It is a collaboration between GP's, hospitals, community care, mental health and social care services provided across Cheshire to provide health and social care information in one digital record.
For further information, please click on the following link: