Routine Appointments

You can book an appointment either by telephone, online or at reception. Routine appointments, with the clinician of your choice, can be booked up to two days in advance. Please remember, appointments are 10/15 minutes long, and it is unrealistic to manage multiple problems in one appointment. If you have multiple issues to discuss, you may need to book a further review. Please note that if you arrive more than 5 minutes late for an appointment, you will be asked to re-book for another day.

Urgent Appointments

If you feel your problem is urgent, and you need to be seen on the same day, please let the receptionist know when you call. Emergency appointments are dealt with each morning, so please phone before 10:00am on 01244 563105. If you need an appointment on the day, the receptionist will ask some basic information about your problem, so the clinical team can see the most urgent cases first. In urgent cases, we cannot guarantee an appointment with the clinician of your choice.

Cancellations

If you cannot attend your appointment, please call us as soon as possible so we can offer it to another patient.

Emergencies - call 999

Whatever the time of day, if you or someone else experiences possible emergency symptoms and you feel it is serious/cannot wait please attend your nearest Accident & Emergency department or call 999.  Some emergency symptoms include; chest pain, severe abdominal pain, vomiting blood, black stools, breathlessness, non-blanching rashes (the glass test), possible anaphylactic shock (swelling of the mouth and throat).

Your nearest A&E department is: Countess of Chester Hospital, Liverpool Road, Chester, CH2 1UL. Their telephone number is 01244 365 0000.