Novel Coronavirus Update
The NHS in Cheshire and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Anyone who has travelled to China or places listed above in the last 14 days and develops symptoms of cough or fever or shortness of breath, should immediately:
- Stay indoors and avoid contact with other people as you would with the flu
- Call NHS 111 to inform them of your recent travel to the country
Information for the public is available at gov.uk/coronavirus
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan, Hubei province, China are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus
We now have a virtual tour available on Google Maps! Explore our practice below
We have introduced a new service that allows patients who are currently registered at the practice to consult with a GP electronically and offers alternatives to calling or coming into the surgery for common, more minor problems. Please note any photographs needed to help diagnose your condition can be uploaded securely.
Using this service you can also access self-help content and alternative options available to you (e.g. pharmacy, symptom checkers). To access the service directly click here.
**** When using this service, please do not book a face to face appointment regarding the same problem until you have heard back from the Practice, unless your symptoms get worse ****
You can now access current information of services in your area. Simply click the above link and follow the easy to use steps to find the information you require.
Statement regarding access to GP appointments
Contrary to media reports and comments Heath Lane Medical Centre would like to confirm to our patients that they have access to 24 hour 365 day urgent care appointments both through GP’s at the Practice during normal practice hours and the out of hours service based at the Countess of Chester Hospital when the practice is closed. Heath Lane patients have access also to routine GP appointments in the extended hours service which operates Mon – Fri 18.30 – 21.30 and Sat, Sun & Bank Holidays 9-14.00, this is in addition to routine care accessible at the practice during normal practice hours, and can be booked in advance via patient services. The extended hours service can also be used for dressings, phlebotomy and the physio first service.
Did you know we are on Facebook?
Click here to see our Facebook page, which we will be updating regularly with services, campaigns, practice news and much more.
Text Messaging Service
Our practice uses a text messaging service.
This is a secure system that allows the practice to proactively contact patients regarding the following:
- Reminders or notifications.
- Letting you know when your annual review is due.
- To ask you to contact the surgery.
- Inform you if test results are normal or providing advice.
Please be aware that the message will be from "HeathLaneMC". For this service to work, we ask that all patient's inform us of their up-to-date mobile number. You can do so by contacting our Patient Services Team on 01244 563105, updating your details through Patient Access, sending an email to firstname.lastname@example.org or by letting us know when you're in the surgery.
You have the right to opt out from this service at any time, all you need to do is let our Patient Services Team know and they would be happy to help.
Transfering Your Electronic Health Record
GP2GP is the technology that transfers your electronic health record directly and securely from your previous GP when you register at this practice. When patients move practices, paper medical records can take weeks to arrive but GP2GP transfers are faster, more reliable and more secure than the existing paper-based method of transferring patient records.
For further information please click on the following link:
Electronic Record Transfer
Cheshire Care Record
The Cheshire Care Record is a summary care record that gives care providers a quick holistic view of your care from all health and social care services in Cheshire. It is a collaboration between GP's, hospitals, community care, mental health and social care services provided across Cheshire to provide health and social care information in one digital record.
For further information, please click on the following link: