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Important Information about the Coronavirus (COVID-19)

The NHS in Cheshire and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases.

The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.

If you have symptoms associated with coronavirus including:

  • A new continuous cough
  • A high temperature,
  • Loss of taste or smell

you are advised to stay at home for 7 days. Please do not book a GP appointment or attend your GP Practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home.

After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days.

The most up-to-date public guidance is always online at

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.  

Only call 111 direct if you cannot go online, or are advised to do so by the online service. 

For the latest Covid-19 advice please visit

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.  

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.  

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are unwell.

Appointment Guidance

All appointments are triaged by telephone first, please call to book.

GPs and Nurses will arrange face-to-face appointments with patients as required.

A message from the team -

The Team at Heath Lane are still here for you!
Throughout the pandemic all members of staff  at Heath Lane have continued to provide care to the community albeit slightly differently. Back in March we moved over to a telephone triage system when our GP’s, ANP’s  Practice Nurses and HCA’s  triaged any appointments and dealt with what they could via a telephone call/video consultation and brought patients in if they needed to be seen face to face and not displaying any signs of COVID-19 (All patients who needed to be seen face to face but displayed signs of COVID-19 were diverted to the HOT HUB at the Countess of Chester Hospital) We have continuously put the safety of patients and staff at the heart of everything we do and will continue to do so throughout the pandemic and after.
Lately we have had a lot of patients querying if ‘’GP’s are still working?’’ ‘’Why can’t we be seen in person’’ etc..   And the team would like to reassure patients that we are still providing exactly the same service but over different formats to reduce foot  fall to the practice and saving patients unnecessary journeys to the practice, we are following national guidance and will continue to do so as is every other GP practice in the area.
We would like to thank you for your cooperation and understanding during these difficult times.
The Heath Lane Team

‘Your Medicines Matter’

We are supporting the ‘Your medicines matter’ campaign. If more patients could remember to bring their medicines into hospital it would reduce the costs of having to supply duplicate medicines. Resupplying medicines for patients who leave theirs at home contributes to the region’s significant medicine waste.Meds

Veterans Project

Vetsvet 2

Heath Lane are trying to identify patients who are military veterans. Did you serve for at least one day as either a Regular or Reservist in the British Armed Forces? Then please inform the practice, let us know by calling 01244 563105 or emailing including your name, DOB and that you served for at least one day as either a Regular or Reservist in the British Armed Forces.

Coronavirus (COVID-19) and online appointments

Following recent updates re Coronavirus (COVID-19) the surgery have suspended all online booking of appointments for the foreseeable future. All appointments can be booked through our Patient Services Team by calling 01244 563105.

Safety is our priority and this is a precautionary measure to make sure there is no risk to patients and staff. 

We will be making an announcement once the suspension has been lifted.

For the latest advice from Public Health, please visit the following link:

In the event that the practice does need to be closed, we will deal with all prescriptions electronically via Electronic Prescription Service (EPS). Please contact our Patient Services Team on 01244 563105 to sign up for EPS.

Guidance to keep you safe when attending your vaccination appointment  

Vaccination Appointment Guidance

Useful Links

Chester Maternity Voices - Regular updates re local maternity services. - Information regarding looking after your mental health during COVID-19

Countess of Chester Hospital Facebook Page - Regular updates re hospital services

NHS.UK - Advice re Coronavirus, self-isolation and syptoms - Help/guidance for your wellbeing

SilverCloud - Online self-referral service that will give patient's to Cognitive Behaviour Therapy (CBT) techniques for anxiety and depression.

Number 71 - Spider Project Crisis Café

Number 71 is a new safe space for people struggling with emotional and psychological distress, and considering themselves to be in a self-defined crisis. The facility is hosted by professionals, volunteers and peers, including people with lived experience. It is open to all residents of Cheshire West and Chester aged 18+.

Run by the Spider Project, who have worked closely with Cheshire and Wirral Partnership NHS Foundation Trust and West Cheshire CCG in providing the service, Number 71 is an alternative to the traditional pathway for people who need help and support within a community setting.

For further information please see the below links:

Spider project

Coping Strategies During COVID-19

Four Key Messages re COVID-19

Daily planner for spending time at home

Virtual Tour

We now have a virtual tour available on Google Maps! Explore our practice below

Statement regarding access to GP appointments

Contrary to media reports and comments Heath Lane Medical Centre would like to confirm to our patients that they have access to 24 hour 365 day urgent care appointments both through GP’s at the Practice during normal practice hours and the out of hours service based at the Countess of Chester Hospital when the practice is closed. Heath Lane patients have access also to routine GP appointments in the extended hours service which operates Mon – Fri 18.30 – 21.30 and Sat & Sun 9am-6pm and Bank Holidays 9am-2pm, this is in addition to routine care accessible at the practice during normal practice hours, and can be booked in advance via patient services. The extended hours service can also be used for dressings, phlebotomy and the physio first service.

Surgery Facebook

Did you know we are on Facebook?

Click here to see our Facebook page, which we will be updating regularly with services, campaigns, practice news and much more.

Text Messaging Service

Our practice uses a text messaging service. 

This is a secure system that allows the practice to proactively contact patients regarding the following:

  • Reminders or notifications.
  • Letting you know when your annual review is due.
  • To ask you to contact the surgery.
  • Inform you if test results are normal or providing advice.

Please be aware that the message will be from "HeathLaneMC". For this service to work, we ask that all patient's inform us of their up-to-date mobile number. You can do so by contacting our Patient Services Team on 01244 563105, updating your details through Patient Access, sending an email to or by letting us know when you're in the surgery.

You have the right to opt out from this service at any time, all you need to do is let our Patient Services Team know and they would be happy to help.

Transfering Your Electronic Health Record

GP2GP is the technology that transfers your electronic health record directly and securely from your previous GP when you register at this practice. When patients move practices, paper medical records can take weeks to arrive but GP2GP transfers are faster, more reliable and more secure than the existing paper-based method of transferring patient records.

For further information please click on the following link: 

Electronic Record Transfer 

Cheshire Care Record

The Cheshire Care Record is a summary care record that gives care providers a quick holistic view of your care from all health and social care services in Cheshire. It is a collaboration between GP's, hospitals, community care, mental health and social care services provided across Cheshire to provide health and social care information in one digital record. 

For further information, please click on the following link:

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
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