Face Covering Guidance
Although face coverings are no longer mandatory in public places, the UK Health Security Agency's infection prevention control guidelines and hospital visiting guidance remains in place for all staff and patients over the winter period. This applies to GP practices, dental practices, optometrists, pharmacies, and other NHS settings, to ensure that everyone is protected.
Staff, patients, and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings and other personal protection equipment
Spring Booster COVID-19 Vaccinations
- Spring booster COVID-19 vaccination appointments are available in Cheshire now for: People aged 75+, residents of care homes for older adults and people aged 12+ who have a weakened immune system.
- If eligible, the quickest and easiest way to arrange a Spring booster vaccination is online via the National Booking Service (or by calling 119).
- In line with national guidance, Spring booster vaccinations are predominantly being administered in pharmacies. There is no need to contact your GP practice.
- Everyone who is eligible will receive a national letter from the NHS over the Spring and early Summer inviting them for a top-up.
- Locally, eligible residents who are able to attend a vaccination centre - but live in areas not covered by a GP-led site - will receive a further letter from the local NHS to outline their local vaccination options.
More information about Cheshire’s COVID-19 Vaccination Programme - including sites offering walk-in Spring booster vaccinations - is available here
COVID-19 vaccination status can be accessed through the free NHS App. Proof of COVID-19 vaccination status will be shown within the NHS App and we recommend you register with the app before booking international travel.
Our practice uses a text and email messaging service.
The system we use is secure and allows the practice to proactively contact patients regarding the following:
- Reminders or notifications.
- Letting you know when your annual review is due.
- To ask you to contact the surgery.
- Inform you if test results are normal or providing advice.
- To update you on the services that the practice currently offers.
For this service to work, we ask that all patient's inform us of their up-to-date mobile number. You can do so by contacting our Patient Services Team on 01244 563105, updating your details through Patient Access, sending an email to firstname.lastname@example.org or by letting us know when you're in the surgery.
You have the right to opt out from this service at any time, all you need to do is let our Patient Services Team know and they would be happy to help. It is automatically assumed if you provide a contact number or email address and do not state otherwise that you are happy to be contacted via these forms of communication.
Data Opt Out
There have been posts on social media with false information about opting out of sharing your data within the NHS.
Here's what you need to know:
- There is no deadline for opting out of sharing your data. You can opt out at any time.
- NHS Digital will never sell your data.
- There are strict rules about how NHS can use your data. It's only shared securely and safely.
- Shared data helps the NHS. It has been used to find the first treatment for coronavirus and for vaccine research.
If people wish to opt out they should go to the following link and follow the instructions.
Your Covid Recovery
'Your Covid Recovery' is a new NHS website to support people with ongoing symptoms on their road to recovery. It is designed to help people recover from the long-term effects of COVID-19, provides information for family, friends & carers and includes information from rehabilitation experts about how to manage ongoing symptoms and health needs at home.
Primary care networks
Since the NHS was created in 1948, the population has grown, and people are living longer. Many people are living with long term conditions such as diabetes and heart disease or suffer with mental health issues and may need to access their local health services more often.
To meet these needs, GP practices are working together with community, mental health, social care, pharmacy, hospital, and voluntary services in their local areas in groups of practices known as primary care networks (PCNs). PCNs build on existing primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care for people close to home. Clinicians describe this as a change from reactively providing appointments to proactively caring for the people and communities they serve.
Heath Lane Medical Centre is part of the Chester East PCN alongside Park Medical Centre, Boughton Medical Centre and Upton Village Surgery.
Each of the 1,250 PCNs across England are based on GP registered patient lists, typically serving natural communities of between 30,000 to 50,000 people (with some flexibility). They are small enough to provide the personal care valued by both people and GPs, but large enough to have impact and economies of scale through better collaboration between GP practices and others in the local health and social care system.
Heath Lane are trying to identify patients who are military veterans. Did you serve for at least one day as either a Regular or Reservist in the British Armed Forces? Then please inform the practice, let us know by calling 01244 563105 or emailing email@example.com including your name, DOB and that you served for at least one day as either a Regular or Reservist in the British Armed Forces.
Number 71 - Spider Project Crisis Café
Number 71 is a new safe space for people struggling with emotional and psychological distress and considering themselves to be in a self-defined crisis. The facility is hosted by professionals, volunteers, and peers, including people with lived experience. It is open to all residents of Cheshire West and Chester aged 18+.
Run by the Spider Project, who have worked closely with Cheshire and Wirral Partnership NHS Foundation Trust and West Cheshire CCG in providing the service, Number 71 is an alternative to the traditional pathway for people who need help and support within a community setting.
For further information please see the below links:
Ear Wax Self Help
Ear syringing will no longer be available at Heath Lane Medical Centre from May 2021. We are committed to providing best practice and high-quality medical care to our registered patients. Ear syringing is no longer considered to be the first line treatment for the clearing of ear wax, and it is not a funded service within the NHS for General Practice. You can click on the above document for further information and self-help tips.
Chester Maternity Voices - Regular updates re local maternity services.
Rethink.org - Information regarding looking after your mental health during COVID-19
Countess of Chester Hospital Facebook Page - Regular updates re hospital services
NHS.UK - Advice re Coronavirus, self-isolation and symptoms
Mind.org.uk - Help/guidance for your wellbeing
SilverCloud - Online self-referral service that will give patient's to Cognitive Behaviour Therapy (CBT) techniques for anxiety and depression.
We now have a virtual tour available on Google Maps! Explore our practice below
Did you know we are on Facebook?
Click here to see our Facebook page, which we will be updating regularly with services, campaigns, practice news and much more.
Transfering Your Electronic Health Record
GP2GP is the technology that transfers your electronic health record directly and securely from your previous GP when you register at this practice. When patients move practices, paper medical records can take weeks to arrive but GP2GP transfers are faster, more reliable and more secure than the existing paper-based method of transferring patient records.
For further information please click on the following link:
Electronic Record Transfer
Cheshire Care Record
The Cheshire Care Record is a summary care record that gives care providers a quick holistic view of your care from all health and social care services in Cheshire. It is a collaboration between GP's, hospitals, community care, mental health and social care services provided across Cheshire to provide health and social care information in one digital record.
For further information, please click on the following link: