We now have a virtual tour available on Google Maps! Explore our practice below
We have introduced a new service that allows patients who are currently registered at the practice to consult with a GP electronically and offers alternatives to calling or coming into the surgery for common, more minor problems. Please note any photographs needed to help diagnose your condition can be uploaded securely.
Using this service you can also access self-help content and alternative options available to you (e.g. pharmacy, symptom checkers). To access the service directly click here.
**** When using this service, please do not book a face to face appointment regarding the same problem until you have heard back from the Practice, unless your symptoms get worse ****
You can now access current information of services in your area. Simply click the above link and follow the easy to use steps to find the information you require.
Statement regarding access to GP appointments
Contrary to recent media reports and comments Heath Lane Medical Centre would like to confirm to our patients that they have access to 24 hour 365 day urgent care appointments both through GP’s at the Practice during normal practice hours and the out of hours service based at the Countess of Chester Hospital when the practice is closed. Heath Lane patients have access also to routine GP appointments in the extended hours service which operates Mon – Fri 18.30 – 21.30 and Sat, Sun & Bank Holidays 9-14.00, this is in addition to routine care accessible at the practice during normal practice hours, and can be booked in advance via patient services. The extended hours service can also be used for dressings, phlebotomy and the physio first service.
Did you know we are on Facebook?
Click here to see our Facebook page, which we will be updating regularly with services, campaigns, practice news and much more.
Text Messaging Service
We have recently adopted a new text messaging service.
This is a secure system that now allows the practice to proactively contact patients regarding the following:
- Reminders or notifications.
- Letting you know when your annual review is due.
- To ask you to contact the surgery.
- Inform you if test results are normal or providing advice.
Please be aware that the message will be from "HeathLaneMC". For this service to work, we ask that all patient's inform us of their up-to-date mobile number. You can do so by contacting our Patient Services Team on 01244 563105, updating your details through Patient Access, sending an email to email@example.com or by letting us know when you're in the surgery.
You have the right to opt out from this service at any time, all you need to do is let our Patient Services Team know and they would be happy to help.
Transfering Your Electronic Health Record
GP2GP is the technology that transfers your electronic health record directly and securely from your previous GP when you register at this practice. When patients move practices, paper medical records can take weeks to arrive but GP2GP transfers are faster, more reliable and more secure than the existing paper-based method of transferring patient records.
For further information please click on the following link:
Electronic Record Transfer
Cheshire Care Record
The Cheshire Care Record is a summary care record that gives care providers a quick holistic view of your care from all health and social care services in Cheshire. It is a collaboration between GP's, hospitals, community care, mental health and social care services provided across Cheshire to provide health and social care information in one digital record.
For further information, please click on the following link: