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PPG Survey Information

Priorities for Practice Surveys and how they are agreed by the PPG

The PPG identify priorities on the practice website and from complaints and other forms of feedback.

The last patient survey took place over a two week period - w/c 9th and 16th October 2017.

The survey was instigated following an NHS / Mori survey conducted during the summer of 2017 when 240 questionnaires were sent to patients of the medical centre. 121 replies were returned (1.6% of registered patients).

The results of the survey were "mixed" and the PPG commissioned their own "in house" survey to compare the results with the national survey.

A questionnaire was drawn up with major questions mirroring those asked in the national survey. Rather than send out randomly in the post, PPG members approached patients who were waiting for appointments with a view to anonymously completing a 'tick box' questionnaire consisting of 31 questions across all aspects of the medical centre.

Unlike the NHS/Mori survey, our survey numbered 208, a much larger sample of patients representing 2.8% of our patient number of c. 7,500.

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