Patchs – online consultations

What is Patches?

PATCHS is an online consultation service that allows you to quickly and easily access GP services online. All you have to do is answer a few simple questions and PATCHS will get you the help you need quickly, we will respond to your requests with in 48 working hours.

Patients answer a few simple free text questions, covering the details of their request and any ideas, concerns, and expectations they may have.

This enables the GP practice to quickly and safely understand how best to respond.

How do I access PATCHS?

To access patches, you can click the PATCHS banner on our homepage or at the bottom of this page.

We ask that patients do not request URGENT appointments through PATCHS and instead, call the surgery or attend reception and speak with a member of staff as you feel is correct in relation to the problem.

If the surgery is closed and you require URGENT help, please contact NHS 111 or 999 as necessary.

Help with using PATCHS

If you need any help using PATCHS you can visit their FAQ page here https://help.patchs.ai/hc/en-gb/categories/360005779313-Patients

Important Reminder

If you are submitting a request on behalf of someone you care for (including your child), please ensure the details you enter accurately reflect their information, not yours. All requests are saved to the patient’s medical record, so accuracy is essential for their care. Be sure to press the correct button on the initial PATCHs screen.

For guidance and examples on how to submit requests correctly, please visit:
PATCHS Help – Submitting requests on behalf of patients [help.patchs.ai]