Compliments and Complaints
How to give us a compliment
We are pleased to hear when we have made a positive difference to our patients’ experience. If you have received excellent care, experienced outstanding customer service, or would like to recognise a member of our team for going above and beyond, we would like to hear from you. Sharing positive feedback, examples of where we have got things right, and stories about good experiences helps us celebrate our staff’s hard work and continue providing the best possible care to our community. Your kind words and compliments are greatly appreciated and can make a real difference to our team.
Please email our generic email address for the surgery heathlanemedicalcentre@nhs.net
How to make a complaint
We appreciate patient feedback on all the services we provide and if there is a problem we operate an in-house complaints procedure to try to resolve it as quickly and efficiently as possible. In the first instance please speak to any of our staff who will do their best to resolve problems as they arise. We find we can deal with most issues by this means but if not, a leaflet describing our complaints procedure is available at reception.
Any serious complaints should be put in writing to the practice manager.
Click below for a copy of the practice’s complaint leaflet.
